Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any
items that you wish to buy and put them into the shopping basket. After you have
finished your selection, click on "Check Out" and you will be asked for a few details
that we need to be able to satisfy the order.
We accept credit card payment. Owing to the nature of our products, we are only
able to accept orders from within the UK mainland.
Prices
Our prices are reviewed every 14 days and you will be charged at the price ruling
at the date of order. These prices will be confirmed to you on receipt of order.
When To Order
Order at any time by email, telephone (answer machine available) or fax. All orders
will be confirmed to you and will be despatched the delivery day after receipt of
order (subject to stock availability). Orders will only be despatched on the days
specified below.
Delivery
Delivery is free to mainland Britain (except parts of Highland Scotland). Goods
will be despatched from our depot on Mondays, Tuesdays, Wednesdays and Thursdays
- 97% of all orders will be received by you on the following day by 5pm.
It is important that all goods are removed from the packaging and placed in your
freezer immediately upon receipt. If you are unable to receive delivery yourself
you should inform us of an alternative delivery address and telephone number.
Out Of Stock Items
We will advise you of any items unavailable at the time of your order. Your credit
card will only be debited for items which are despatched. You will be advised when
the product is back in stock.
Cancellation and Returns
You can cancel your order at anytime up to 7 working days after the day of delivery.
To do this, please e-mail or write to us.
You do not have to give any reason for cancellation. However, a brief explanation will help
us improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure
that the goods are packaged adequately to protect against damage.
If you fail to take reasonable care of the goods before they are returned to us, and this results in
damage or deterioration, we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights - for example, if goods are faulty
or misdescribed.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over
the Internet. All credit card numbers are entered and held on a secure server and
are never sent by email. We use Thawte Consulting as our Certification Authority
(CA). Thawte Consulting is a recognized CA by 99% of all Internet browsers..
Reaching Us
If you need to reach us, please email us on:
enquiries@super-chef.co.uk.
Tel/Fax: 01508 531580
Super Chef Ltd
3 Wellesley Road
Tharston Ind Estate
Long Stratton
Norwich NR15 2PD
Privacy Policy
We do not disclose buyers information to third parties. Cookies are used on this
shopping site, but only to keep track of the contents of your shopping basket once
you have selected an item.
Registered Office Address: 5 St Faiths Lane, Norwich NR1 1NE. Registered in England 2858016. VAT Number 711 5728 50