How are the products delivered ?

By carrier to your specified address.

How do I order?

Online, e-mail, fax or telephone, giving the delivery address, phone number & an day time contact number for an alternative delivery address.

How soon will I receive my order?

If ordered before 9.00am Monday to Thursday then we aim to deliver before 4pm on the following day or on the day requested.

Can I specify a delivery date?

Yes - but deliveries cannot be made on Saturday, Sunday, Monday or Bank Holidays.

How does the food remain frozen?

The food is carefully packed in insulated boxes with dry ice.

Can I keep the goods in the delivery box?

No, we advise the goods be removed from the packaging, and put into a freezer (before 5.30pm on the day of delivery).

How will I know when to expect delivery?

We shall e-mail or telephone you, with confirmation of order and ask you to confirm that you are able to accept delivery, or to give an alternative address.

What if I have an emergency and I am not at home?

Telephone us immediately with confirmation of your emergency contact number and your alternative delivery address. The carrier will then receive your emergency contact number and will arrange delivery to your alternative address.

How will I know if I will like the food?

There is a full product description on the website, or call/fax us on 01508 531 580 and we will answer any question you might have. But remember... we have thousands of satisfied customers!

   

Registered Office Address: 5 St Faiths Lane, Norwich NR1 1NE. Registered in England 2858016. VAT Number 711 5728 50